1. Public preview and acceptance
These terms apply when you access the Lyvera website or use a Lyvera account or service feature made available to you. The public website is informational during the controlled rollout. Using an available feature means that you agree to these terms and any feature-specific conditions shown before confirmation.
2. Service availability
Service categories, locations, schedules, professional availability and response options may vary. A search result, enquiry or submitted request is not a confirmed appointment. Confirmation occurs only when Lyvera communicates the applicable booking status through an official channel.
3. Accounts and accurate information
You are responsible for providing accurate contact, address and booking information and for protecting your sign-in credentials and one-time codes. Tell Lyvera promptly if you believe an account or booking has been used without permission.
4. Service conduct and access
Customers must provide a reasonably safe and lawful service environment and communicate respectfully. Professionals must follow the service scope, safety requirements and conduct standards communicated through their authorised onboarding and assignment process.
5. Pricing and payments
Applicable service charges, taxes, platform charges, membership charges and payment status will be shown through the booking or purchase flow when those features are enabled. Do not make payment to an unofficial account or share payment PINs or one-time codes with any person claiming to represent Lyvera.
6. Lyvera Care and premium features
Lyvera Care or other premium features are available only when expressly offered in an authorised purchase flow. Benefits, eligibility, duration, renewal and charges shown at purchase form part of the applicable terms. Website descriptions marked as preview or coming soon are not a purchase offer.
7. Cancellations, refunds and adjustments
Eligibility depends on the booking stage, work performed, payment method, applicable charges and the reason for cancellation. Payment-provider processing times may also apply. Review the Cancellation & Refunds page and the terms shown in the relevant booking flow.
8. Safety and urgent situations
Lyvera coordinates home-service requests; it is not a police, fire, ambulance, disaster-response or public emergency service. If there is an immediate threat to life, safety or property, contact the appropriate local emergency authority first.
9. Acceptable use
You must not misuse the platform, impersonate another person, submit fraudulent requests, interfere with security, scrape protected information, harass users or professionals, or use Lyvera for unlawful activity. Access may be limited while suspected misuse is reviewed.
10. Information and service limitations
Lyvera works to keep service information and status updates clear, but availability and operational details can change. To the extent allowed by applicable law, responsibility is assessed according to the confirmed service scope, the facts of the matter and any mandatory consumer protections.
11. Changes and applicable law
Features and these terms may change as the rollout develops. Material updates will be published with a revised effective date. These terms do not limit rights that cannot be excluded under applicable law.
12. Support, complaints and privacy
Questions may be sent to Email Lyvera. Use the Complaint Centre for a service concern and review the Privacy Policy for information-handling details.