Privacy Policy

2. Information we may handle

• Account information: name, email address, mobile number, authentication identifiers and account settings.
• Service information: service category, address or service area, preferred schedule, notes, booking status and service communications.
• Location information: foreground location used by a customer to choose an address, the confirmed service pin, and location evidence used to verify a Professional's arrival or work start. For an individual Professional or agency on-site lead who affirmatively starts a customer journey, this also includes precise live location and journey status. Live journey tracking may continue when Lyvera Professional is closed or not in use, and stops when the Professional marks Arrived.
• Identity and work evidence: a Professional's profile photograph, Aadhaar front and back images, eligibility information, and customer or Professional booking photos that a service requires.
• Support information: enquiries, complaints, attachments you choose to provide and our response history.
• Careers information: the role applied for, name, contact details, general location, experience, application-consent record and recruitment review notes. Company employment applications are separate from Professional or agency onboarding.
• Payment-related information: transaction references, payment method category, amount, payment status, cash-collection confirmations, refunds and settlement records where applicable. Online payment providers may process payment credentials directly when those features are enabled.
• Professional onboarding information: trade, experience, service area and, only through an authenticated onboarding channel, information required for eligibility or settlement checks.
• Agency information: owner contact details, agency applications, professional team membership, invitations, assignments and the verified provider names, photographs and identifiers used to coordinate work.
• Technical and notification information: device and browser information, app-installation identifiers, push-notification tokens, notification preferences, promotional-consent choices and their update times, delivery records, diagnostic events, security records and usage information needed to operate and protect the service.

The public website does not accept KYC uploads. Do not send passwords, one-time codes, bank PINs, full card or UPI credentials, Aadhaar or PAN documents through ordinary email.

3. How information is used

Information may be used to create and protect accounts; receive and coordinate service requests; provide status and support communications; evaluate professional onboarding and company employment applications; process and reconcile payments when enabled; prevent misuse; maintain records; meet applicable obligations; and improve product reliability and customer experience.

If a customer separately allows promotional notifications, Lyvera may send offers, discounts and service announcements to that device. Campaign audiences may use membership status and whether the customer has made a booking, for example to distinguish Premium members or new customers. Promotional consent is optional and separate from booking updates.

4. Sharing and service providers

Information may be shared only as reasonably needed with the assigned customer or eligible service Professional, authorised Lyvera operations, technology and infrastructure providers, authentication and communication providers, payment providers when enabled, advisers or authorities where required by applicable law. Professionals receive only the details needed to evaluate or fulfil an assigned request.

For agency work, the accountable agency owner and assigned team receive role-appropriate membership, assignment and service details. Customers may see verified agency, owner and assigned-team identity details needed to know who is responsible for their service. Membership does not give every agency worker access to every booking or to the owner's financial records.

During an active journey, the assigned customer and authorised Lyvera operations may receive the Professional's precise live location so arrival can be coordinated. Open work offers do not reveal the customer's exact address or contact details before assignment.

Agency arrival-verification evidence, including the worker's check-in coordinates, is restricted to authorised Lyvera administrators, the accountable agency owner and the Professional who supplied it. It is separate from the live map shared with the customer.

Lyvera does not publish customer identity documents on professional profiles and does not sell personal information as a product.

5. Retention and security

Records are retained for as long as reasonably needed for account operation, service coordination, support, safety, dispute handling, fraud prevention and applicable legal or financial obligations. Retention periods may differ by record type.

Live journey sharing ends when the Professional marks Arrived. Normal stop and arrival processing deletes the active live-location record. If a journey is interrupted, stale readings expire from authorised live-map access, with automatic cleanup as a fallback. Expiry does not mean the stored record is physically deleted at that exact moment.

Separate arrival and work-start verification records may be retained for service, safety and dispute review. These can include check-in time, accuracy and distance; agency arrival proof also contains the worker's check-in coordinates. Ending live sharing does not automatically erase that protected evidence.

Lyvera uses administrative and technical controls designed to reduce unauthorised access, alteration or disclosure. No online system can guarantee absolute security. Please protect your sign-in details and report suspicious activity promptly.

6. Your choices, access and deletion

In the Customer app, go to Profile → Notification preferences → Offers & promotions to allow or withdraw promotional notifications for that device. Booking alerts and offers are separate choices: choosing Allow all during device setup does not opt you into offers without separate approval. Declining offers does not remove your in-app booking updates.

You can manage notification, camera and location permissions in your phone settings. Disabling notifications there can block both booking and promotional push alerts on that phone. Camera and location access support features such as adding booking photos or selecting an address; Professional journey tracking additionally depends on the relevant location permissions.

You may request access to or correction of eligible account information by contacting support. To permanently delete a Lyvera Customer or Lyvera Professional account and eligible associated data, use the public account-deletion request page. It works without signing in or reinstalling the app.

Some records may need to be retained for active bookings, security, disputes, payments, tax, fraud prevention, safety or legal obligations. Lyvera verifies account ownership before acting and explains any limited data that must be retained.