Customer resolution
Complaint Centre
A clear record helps Lyvera review a service concern fairly and identify the appropriate operational response.
Start a complaint by emailWhat to include
Create a useful complaint record.
- Identity: your name and the email or mobile number connected to the account.
- Booking: booking code, service name, service date and service area.
- Facts: a chronological description of what happened and when.
- Evidence: relevant photographs or messages that you are authorised to share.
- Requested outcome: the assistance or resolution you want Lyvera to consider.
Review path
What happens after you write.
- 1
Send the record
Provide the booking code, relevant facts and the outcome you are requesting.
- 2
Initial review
The support team checks the booking record and identifies any additional information needed.
- 3
Operational review
Relevant service, professional or payment information is reviewed according to the concern.
- 4
Outcome update
Lyvera communicates the available resolution or next step through an official channel.
Review time depends on the facts, parties involved and supporting records. Sending a complaint does not guarantee a particular outcome.
Ready to send the record?
Use a clear subject line and keep the booking code in the email thread for follow-up.
Immediate safety risk?
Contact the appropriate local emergency authority first if there is an immediate threat to life, safety or property. Lyvera support is not a public emergency-response service.