Before confirmation or assignment
A request may generally be withdrawn through the available booking controls or support channel. Any payment adjustment depends on whether a charge has already been authorised or captured.
Booking support
Cancellation & Refunds
General guidance for service requests during Lyvera's controlled rollout. The booking or purchase terms shown at confirmation take priority where they provide more specific information.
Effective 27 August 2026
A cancellation request is not the same as a confirmed refund. Eligibility depends on the booking stage, work or travel already undertaken, payment status, service-specific terms and applicable consumer protections.
Booking stages
How the stage affects review.
After confirmation, assignment or dispatch
Cancellation may be reviewed against the booking stage, travel or preparation already undertaken, the stated service terms and the reason for cancellation. Applicable charges, if any, should be shown or explained before resolution.
After work has started or finished
A completed or partially completed service is normally handled as a service-quality, scope or billing concern rather than a simple cancellation. Use the Complaint Centre with the booking record and requested outcome.
If Lyvera cannot fulfil the request
The booking status and any eligible payment reversal or adjustment will be reviewed according to the amount collected, payment method and unfulfilled portion of the confirmed service.
Payment adjustments
Processing depends on the payment route.
An approved electronic refund may still require processing by the payment provider or financial institution. For cash-after-service bookings, there is no prepaid amount to reverse unless an amount was collected separately.
Lyvera will communicate the approved amount and status through an official channel. Never pay an additional fee or share a PIN or one-time code to receive a refund.
Lyvera Care
Membership terms are shown at purchase.
A membership exists only when confirmed through an authorised purchase flow. Cancellation, renewal and benefit eligibility depend on the plan terms displayed at that time. Website content marked preview or coming soon is not a completed purchase.
Request a cancellation or payment review
Use the booking controls in the customer app when available. If support is needed, provide your name, account email or mobile number, booking code, reason for the request and any relevant payment reference. Do not send full payment credentials.