Start your request
Email Lyvera support
Choose your account type below. In the email, include your registered mobile number and, if available, your registered email address. A phone-only user may send the request from any email address; Lyvera will verify ownership before acting.
These buttons open an email draft. Send the email to submit your request; opening this page does not delete anything. Signing out or uninstalling the app does not delete your account either.
What happens next
- Lyvera acknowledges the request and verifies account ownership. A matching name or phone number in an email is not enough on its own.
- Support reviews active jobs, refunds, payment obligations, safety issues and disputes. Any necessary delay or limited retention is explained; these checks do not mean every piece of account data must be kept.
- The selected account profile is closed and eligible personal data is permanently deleted. If the same phone number has another Lyvera app profile, that profile keeps its access and records. The shared phone login is removed after both profiles close.
- Lyvera sends confirmation when processing is complete.
Lyvera aims to complete verified requests within 30 days. This is a service target, not a guaranteed or statutory deadline. If additional verification or a legitimate retention requirement affects completion, support will explain the reason and next steps.
Data deleted or retained
Eligible data includes the sign-in account, profile and contact details, device notification tokens, saved preferences, and—where no retention duty applies—professional public-profile and onboarding evidence.
Limited booking, payment, tax, fraud-prevention, complaint, dispute, and safety records may be retained when required for legal, financial, security, or claims purposes. Access is restricted, unnecessary identifying data is removed where practical, and retained records are deleted when their purpose or required retention period ends.
Agency owners and team members
Use the Professional account request for your own personal account. Support will review any active agency role, team assignment and settlement responsibility with you. Deleting your personal account does not automatically delete the agency, another person's account or records that must be retained. Any necessary reassignment or agency closure is handled separately with the appropriate authority.
Need help?
You can start by email even if you cannot sign in or no longer have the app. Tell support if you cannot access your registered phone or email so that a safe ownership-verification route can be reviewed. Do not send passwords, OTPs or identity-document images.
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